Ordering, payment and shipping

1. How to order
      You can order a luminary by e-mail: esvet@oooprog.ru or by filling our on-line order form at the bottom of any page. Please, while filling the order from don’t forget to point your city and full address (we need this information for calculation the postage price). After receiving your letter we calculate the price of making a luminary, the postage price and send you an e-mail with the price of making, postage price and the full price and also the production time. You order is reserved for a term of 10 days.  If we don’t get the payment information from a client during this time, this order will be cancelled. If you have any questions you can contact us by phone: +7 919 430 22 10.

 2. Payment
    All luminaries are made in a single copy by individual order, so to begin work on every order we must get 100% of advanced payment. You can pay us by card (MasterCard), by bank transfer to our account, or by such payment systems as "Western Union", "Contact", “Moneygram”.
We don’t send orders paid on delivery.
After receiving your order we will elaborate all details of payment. 

3. Order progress and sending.
      Your order will be accepted at once after getting the payment, and we’ll let you know about this by e-mail immediately and tell an approximate date of competing your order. When an order is completed and sent to client, we let him know about this by e-mail. 

Our luminaries are delivered by Dimex transport company. Your order will be delivered directly to the address you pointed in the order form.

If you have any questions, please feel free to ask us by phone, e-mail or using the contact form on the right of this page, we are always ready to answer your questions.